Effective Date: October 10, 2025

This Privacy Policy describes how EP Cleaning Services (“we,” “us,” or “our”) collects, uses, and protects the personal information of our clients and website visitors in Fall River, MA, and surrounding areas. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

We collect information that you voluntarily provide to us when you request a quote, schedule a service, communicate with us via email or phone, or submit a payment.

A. Personal Identification Information

Contact Details: Name, email address (elisaepcleaning@gmail.com), phone number.

Service Information: Your home or business address (for service location and quotes), preferred service schedule, and specific cleaning instructions.

Payment Information: Payment card details or bank information (collected and processed securely by third-party payment processors; we do not store full payment card numbers).

B. Website Usage Data
When you visit our website, we may automatically collect certain information (via cookies and analytics) such as your Internet Protocol (IP) address, browser type, pages viewed, and the duration of your visit. This data is used to improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To schedule, perform, and manage the residential or commercial cleaning services you request.

Communication: To send service confirmations, reminders, invoices, and to respond to your inquiries.

Billing & Payment: To process payments for the services rendered.

Improvement: To improve our services, customer experience, and website functionality.

Marketing: To send occasional promotional offers or updates about our services (you may opt out at any time).

Legal Compliance: To comply with legal obligations, including those required by Massachusetts state law (e.g., security and data protection standards).

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors and service providers (such as payment processors, scheduling software, or website hosts) who require the data to perform services on our behalf. These parties are contractually obligated to keep your information confidential and secure.

Legal Requirements: We will disclose your information when required to do so by law, in response to a subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement a Comprehensive Written Information Security Program (WISP), as required by Massachusetts regulations, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Security measures include:

Restricting access to your personal data to only authorized employees who need the information to perform their job duties.

Using secure, encrypted methods for transmitting sensitive data (like payment information).

Maintaining secure physical and electronic storage for all client records.

5. Your Privacy Rights

As our client, you have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.

Correction: You can ask us to correct or update any incomplete or inaccurate data we have about you.

Deletion: You have the right to request that we delete your personal information, subject to certain legal retention requirements.

Opt-Out: You can opt out of receiving marketing or promotional emails from us at any time by contacting us directly.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes signifies your acceptance of the updated terms.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

EP Cleaning Services
Email: elisaepcleaning@gmail.com